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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      Feature request: Ability to train the Ultimate (AI Agents Advanced) bot model to improve answers that it gives
      The feature being requested: We are testing Ultimate bots (recently renamed to Zendesk ‘AI Agents Advan...

      Data ultimo post: 20 feb 2025 · Stuart French

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      Bot - Improvements to automated unresolved questions
      In wanting to use the data within the unresolved questions within a bot flow, I am suggesting a few improvements:
        <...

      Data ultimo post: 27 ago 2024 · Reshma Patel

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      API Integration organizer in Advanced AI Agent (Ultimate)
      Hello everyone! I would like to request a feature that allows us to organize all the different integrations into their o...

      Data ultimo post: 12 mar 2025 · Tomas Iñiguez

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      Attach images and documents to AI auto assist respons
      Hi Zendesk Team, Our agents frequently need to attach files or paste images when responding to customer inquiries. While...

      Data ultimo post: 05 mar 2025 · Caitlin Graham-Pedersen

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      Feature Request: Ability for Ultimate (recently renamed to Zendesk ‘AI Agents Advanced’) to handle relative date questions
      Background info: Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’) are unable to handle ...

      Data ultimo post: 24 feb 2025 · Stuart French

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      Feature Request: Ability for Ultimate bot (recently renamed to Zendesk ‘AI Agents Advanced’) to crawl URLs that point to PDF files.
      I have set up various UltimateGPT Web Crawler Knowledge Sources. Most work OK. However, I have set up one that points to...

      Data ultimo post: 19 feb 2025 · Stuart French

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      Zendesk actions in auto assist more flexible
      It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users. A pote...

      Data ultimo post: 18 feb 2025 · Bruno Gabriel

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      Customer Translations in AI agents (glossary)
      When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be ...

      Data ultimo post: 05 feb 2025 · Lindsay Lebensohn

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      Improve Filter on AI Agent Intent Dashboard
      In a recent announcement about <Unlocking AI Success with Zendesk Knowledge Base Event Summary by

      Data ultimo post: 06 feb 2025 · Tina Desprez

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      Prevent bots to translate instance or brand name
      When using the bot translation feature, your company (or instance, or brand name) will be automatically translated. The ...

      Data ultimo post: 08 ott 2024 · Lorenzo

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