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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      Feature request: Ability to train the Ultimate (AI Agents Advanced) bot model to improve answers that it gives
      The feature being requested: We are testing Ultimate bots (recently renamed to Zendesk ‘AI Agents Advan...

      已于 2025年2月20日 发布 · Stuart French

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      Bot - Improvements to automated unresolved questions
      In wanting to use the data within the unresolved questions within a bot flow, I am suggesting a few improvements:
        <...

      已于 2024年8月27日 发布 · Reshma Patel

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      35

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      API Integration organizer in Advanced AI Agent (Ultimate)
      Hello everyone! I would like to request a feature that allows us to organize all the different integrations into their o...

      已于 2025年3月12日 发布 · Tomas Iñiguez

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      0

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      Attach images and documents to AI auto assist respons
      Hi Zendesk Team, Our agents frequently need to attach files or paste images when responding to customer inquiries. While...

      已于 2025年3月05日 发布 · Caitlin Graham-Pedersen

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      Feature Request: Ability for Ultimate (recently renamed to Zendesk ‘AI Agents Advanced’) to handle relative date questions
      Background info: Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’) are unable to handle ...

      已于 2025年2月24日 发布 · Stuart French

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      Feature Request: Ability for Ultimate bot (recently renamed to Zendesk ‘AI Agents Advanced’) to crawl URLs that point to PDF files.
      I have set up various UltimateGPT Web Crawler Knowledge Sources. Most work OK. However, I have set up one that points to...

      已于 2025年2月19日 发布 · Stuart French

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      3

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      Zendesk actions in auto assist more flexible
      It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users. A pote...

      已于 2025年2月18日 发布 · Bruno Gabriel

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      Customer Translations in AI agents (glossary)
      When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be ...

      已于 2025年2月05日 发布 · Lindsay Lebensohn

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      Improve Filter on AI Agent Intent Dashboard
      In a recent announcement about <Unlocking AI Success with Zendesk Knowledge Base Event Summary by

      已于 2025年2月06日 发布 · Tina Desprez

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      Prevent bots to translate instance or brand name
      When using the bot translation feature, your company (or instance, or brand name) will be automatically translated. The ...

      已于 2024年10月08日 发布 · Lorenzo

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