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Sylwia Bischof

Beigetreten 15. Apr. 2021

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Letzte Aktivität 07. Okt. 2022

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KommentarMore integrations
 

@Jacob Christensen - you wrote above You should be able to see that from the side-bar app that is shown on these tickets (Question was Is there any warning before submitting a text that breaches the character limit?) - which app is this exactly? 

Kommentar anzeigen · Gepostet 07. Okt. 2022 · Sylwia Bischof

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KommentarTicket basics

Hi , 

as Lauren already mentioned above (some months ago): for us there is also one very important thing which is missing in chat: requester's IP address and device/browser details. It is great to still see the visitor path but the device and browser info is often essential for troubleshooting. Changing to dashboard in each chat in ordert to see this information is time consuming and not optimal. 

It would be great to integrate this information in User details directly in ticket and chat. 

Are there any plans to show this info? 

Thanks

Sylwia

Kommentar anzeigen · Gepostet 08. Mai 2021 · Sylwia Bischof

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