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Sylwia Bischof
已加入2021年4月15日
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最后活动2022年10月07日
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的最新活动 Sylwia Bischof
Sylwia Bischof 进行了评论,
@Jacob Christensen - you wrote above You should be able to see that from the side-bar app that is shown on these tickets (Question was Is there any warning before submitting a text that breaches the character limit?) - which app is this exactly?
查看评论 · 已于 2022年10月07日 发布 · Sylwia Bischof
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Sylwia Bischof 进行了评论,
Hi ,
as Lauren already mentioned above (some months ago): for us there is also one very important thing which is missing in chat: requester's IP address and device/browser details. It is great to still see the visitor path but the device and browser info is often essential for troubleshooting. Changing to dashboard in each chat in ordert to see this information is time consuming and not optimal.
It would be great to integrate this information in User details directly in ticket and chat.
Are there any plans to show this info?
Thanks
Sylwia
查看评论 · 已于 2021年5月08日 发布 · Sylwia Bischof
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