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Sylwia Bischof

Entrou em 15 de abr. de 2021

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Última atividade em 07 de out. de 2022

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Sylwia Bischof comentou,

ComentárioMore integrations
 

@Jacob Christensen - you wrote above You should be able to see that from the side-bar app that is shown on these tickets (Question was Is there any warning before submitting a text that breaches the character limit?) - which app is this exactly? 

Exibir comentário · Publicado 07 de out. de 2022 · Sylwia Bischof

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Sylwia Bischof comentou,

ComentárioTicket basics

Hi , 

as Lauren already mentioned above (some months ago): for us there is also one very important thing which is missing in chat: requester's IP address and device/browser details. It is great to still see the visitor path but the device and browser info is often essential for troubleshooting. Changing to dashboard in each chat in ordert to see this information is time consuming and not optimal. 

It would be great to integrate this information in User details directly in ticket and chat. 

Are there any plans to show this info? 

Thanks

Sylwia

Exibir comentário · Publicado 08 de mai. de 2021 · Sylwia Bischof

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