Recent searches
No recent searches
![Sylwia Bischof's Avatar](https://support.zendesk.com/system/photos/5865484250266/profile_image_1263169314810_10557657.jpg)
Sylwia Bischof
Joined Apr 15, 2021
·
Last activity Oct 07, 2022
Following
0
Follower
1
Total activity
6
Votes
0
Subscriptions
4
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Sylwia Bischof
Sylwia Bischof commented,
@Jacob Christensen - you wrote above You should be able to see that from the side-bar app that is shown on these tickets (Question was Is there any warning before submitting a text that breaches the character limit?) - which app is this exactly?
View comment · Posted Oct 07, 2022 · Sylwia Bischof
0
Followers
0
Votes
0
Comments
Sylwia Bischof commented,
Hi ,
as Lauren already mentioned above (some months ago): for us there is also one very important thing which is missing in chat: requester's IP address and device/browser details. It is great to still see the visitor path but the device and browser info is often essential for troubleshooting. Changing to dashboard in each chat in ordert to see this information is time consuming and not optimal.
It would be great to integrate this information in User details directly in ticket and chat.
Are there any plans to show this info?
Thanks
Sylwia
View comment · Posted May 08, 2021 · Sylwia Bischof
0
Followers
23
Votes
0
Comments