Before you can include external actions in your action flows, you must connect the action builder to the external system.

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Summary: ◀▼

You can connect Jamf Pro to action flows to automate IT asset management, syncing computer and mobile device data. Use pre-built templates to schedule daily synchronization, update user records, and import assets with mapped details. This integration helps maintain accurate asset inventories and user assignments, improving workflow automation and asset tracking within your support environment.

The Jamf Pro connector for action builder is available as part of the IT Asset Management EAP.
By connecting the action builder to external systems, such as Jamf Pro, admins can integrate Zendesk with external systems in automated workflows, improving collaboration and maintaining a seamless experience across multiple platforms.
Note: The steps associated with external systems in action flows are referred to collectively as external actions.
This article contains the following topics:
  • Connecting Jamf Pro to action builder
  • Using Jamf Pro actions in action flows
  • Using templated action flows to synchronize assets with Jamf Pro

Connecting Jamf Pro to action builder

Before you can include external actions in your action flows, you must connect the action builder to the external system.

When connecting to external systems for use in action flows, the following best practices are recommended:
  • All external actions performed by an action flow are attributed to the user who connected the external system. Therefore, it's a best practice to use a dedicated service account rather than personal credentials when connecting to each external system.
  • All integrations request access to necessary scopes. However, it's important that you review and validate the scopes before authorizing the connection to the external system.
  • When managing credentials for API key-based tools, such as OpenAI, it's best to store keys in a secure vault or credential manager.
There are two parts to connecting Jamf Pro to action builder:
  1. Creating a Jamf Pro role and client.
  2. Connecting the Jamf Pro client to action builder.

Creating a Jamf Pro client to use with action builder

Before you can connect Jamf Pro to action builder, you must configure a role and client that will be used for that connection.

To create a Jamf Pro client for use with action builder
  1. In Jamf Pro, create a role with the following permissions:
    • Assign users to mobile devices
    • Read computer inventory collection
    • Read mobile devices
    • Update computers
    • Read computers
    • Assign users to computers
    • Read mobile device inventory collection
    • Read user
    • Update computer inventory collection
    • Read accounts
  2. In Jamf Pro, create an API client and assign it to the role with the listed permissions.
  3. In Jamf Pro, generate a client secret.
  4. Connect the Jamf Pro client to the action builder.

Connecting your Jamf Pro client to action builder

After you've connected to the system, you'll see an indicator that it's connected and details about the instance you're connected to, as well as the actions available for Jamf Pro.
Note: All external actions performed by an action flow are attributed to the user who connected the external system. Therefore, it is a best practice to use a dedicated service account rather than personal credentials when connecting to each external system.
To connect action builder to Jamf Pro from the ITAM Overview page
  1. In Admin Center, click IT assets in the sidebar, then select Assets > Overview.
  2. Click Sync computer details from Jamf Pro or Sync mobile info from Jamf Pro.

    An authentication modal opens.

  3. Enter the Jamf Pro client's Jamf Pro server URL, Client ID, and Client secret.
  4. Click Allow connection.
To connect your Jamf Pro client to action builder from within action builder
  1. In Admin Center, click Apps and integrations in the sidebar, then select Actions > Action flows.
  2. Create or edit an action flow.
  3. Open the step sidebar.
  4. Under External actions, click Jamf Pro.
  5. Click Connect.
  6. Use Jamf Pro to authenticate the account.

    Use the Jamf URL, client ID, and the generated client secret to authenticate.

Using Jamf Pro actions in action flows

Jamf Pro action steps can be used in action flows to streamline the management of IT assets, such as computer inventories and mobile devices.

The following Jamf Pro actions are available:
  • List computer inventories
  • List mobile devices

Listing computer inventories

Use the List computer inventories action to retrieve a list of computer assets.

This action has the following inputs and outputs:

  Variables
Inputs None
Output Computer identification, hardware, purchasing, location, and user assignment data

Listing mobile devices

Use the List mobile devices action to retrieve a list of mobile device assets.

This action has the following inputs and outputs:

  Variables
Inputs None
Output Device identification, hardware, purchasing, location, and user assignment data

Using templated action flows to synchronize assets with Jamf Pro

To make it as simple as possible to incorporate your IT asset data into your Zendesk workflows, the following pre-built but customizable action flow templates are provided to help you synchronize your asset data with Jamf Pro:
  • Jamf for computers
  • Jamf for mobile devices
Note: The action flow steps required to perform data synchronization with Jamf Pro are only available through these templates during the EAP. You must connect your Jamf Pro account to action builder to access the templates.
To create a templated action flow
  1. In Admin Center, click IT assets in the sidebar, then select Assets > Overview.
  2. Select the template you want to create: Jamf for computers or Jamf for mobile devices.

    An action flow is created with pre-populated steps and values.

  3. Connect your Jamf Pro account.
  4. Activate the templated action flow.

Template: Jamf for computers

This workflow syncs Jamf computer (laptops and desktops) and user data to Zendesk IT assets.

The action flow template for synchronizing computer asset data with Jamf Pro consists of the following steps:
  1. Action flow trigger: Schedule. The action flow trigger, which initiates the action flow on a daily basis.

    A default time at which to initiate the action flow is preconfigured, but can be adjusted.

  2. Utility: Repeat while conditions are met. A looping step configured to repeat the following actions while there are additional pages of computers:
    1. External actions: Jamf Pro: Fetch computers.

      Fetches computer device data from Jamf.

    2. Utility: Repeat for each. A looping step configured to repeat the following actions for each computer asset returned by the Fetch computers step.
      1. Utility: Custom code. Custom JavaScript that maps the Jamf computer data to the appropriate asset type and status in Zendesk.

        The asset type is set to Laptop if the model name contains the word "book;" otherwise, the asset type is set to Desktop.

        If the device is assigned to a user, the Zendesk asset status is In use; otherwise, the status is Available.

        Note: Validate and customize the pre-defined JavaScript as needed.
      2. Zendesk actions: Create or update user. A step that checks whether the computer's assigned user in Jamf matches a Zendesk user record, and creates the user's record in Zendesk if it doesn't exist.
      3. Zendesk actions: Import assets. Creates or updates asset records in Zendesk and automatically maps Jamf computer details to asset fields.

Template: Jamf for mobile devices

This workflow syncs Jamf mobile device (cellphones and tablets) and user data to Zendesk IT assets.

The action flow template for synchronizing mobile asset data with Jamf Pro consists of the following steps:
  1. Action flow trigger: Schedule. The action flow trigger, which initiates the action flow on a daily basis.

    A default time at which to initiate the action flow is preconfigured, but can be adjusted.

  2. Utility: Repeat while conditions are met. A looping step configured to repeat the following actions while there are additional pages of mobile devices:
    1. External actions: Jamf Pro: Fetch mobile devices.

      Fetches mobile device data from Jamf.

    2. Utility: Repeat for each. A looping step configured to repeat the following actions for each mobile device asset returned by the Fetch mobile devices step.
      1. Utility: Custom code. Custom JavaScript that maps the Jamf mobile device data to the appropriate asset type and status in Zendesk.

        The asset type is set to Mobile.

        If the device is assigned to a user, the Zendesk asset status is In use; otherwise, the status is Available.

        Note: Validate and customize the pre-defined JavaScript as needed.
      2. Zendesk actions: Create or update user. A step that checks whether the mobile device's assigned user in Jamf matches a Zendesk user record, and creates the user's record in Zendesk if it doesn't exist.
      3. Zendesk actions: Import assets. Creates or updates asset records in Zendesk and automatically maps Jamf mobile device details to asset fields.
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