Changing the account's default workspace in Zendesk QA

All accounts have onedefault workspace. A workspace allows reviewers to review conversations using one set of criteria.

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Quality Assurance (QA) or Workforce Engagement Management (WEM)

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When you have access to the QA feature, all new users start in the default workspace, but you can switch it if needed. This flexibility allows you to tailor the workspace to better fit your team's needs and review conversations using specific criteria. Remember, you can't remove users from the default workspace, but you can change which workspace is set as default.

Location: Zendesk QA > Dashboard > Users, bots, and workspaces

All accounts have one default workspace. A workspace allows reviewers to review conversations using one set of criteria.

Once given access to Zendesk QA, all new users are automatically assigned to the account’s default workspace. However, they can also work in other workspaces.

You cannot remove users from the account’s default workspace however, after creating additional workspaces, you can change the default workspace if needed.

To change the account’s default workspace

1. In Quality assurance, click your profile icon in the top-right corner.
2. Click Settings ().
3. In the sidebar under Account, click General.
4. Use the Default workspace drop-down to select your preferred default workspace for all users.

   

5. Click Save changes.