Activating and deactivating spelling and grammar checking for your account

Admins have an account-wide setting that allows agents tocheck spelling and grammarin ticket conversations. When this setting is turned on, the spelling and grammar checker automatically flags potential errors in agent replies. This feature does not include any AI functionality.

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Location: Admin Center > Objects and rules > Tickets > Settings

Admins have an account-wide setting that allows agents to check spelling and grammar in ticket conversations. When this setting is turned on, the spelling and grammar checker automatically flags potential errors in agent replies. This feature does not include any AI functionality.

This article contains the following sections:

• Activating the spelling and grammar checker for your account
• Deactivating the spelling and grammar checker for your account

Related articles:

• Checking spelling and grammar in ticket conversations

Activating the spelling and grammar checker for your account

When activated, the spelling and grammar checker provides agents with the flexibility to use the checker in their replies. The checker is activated by default.

To activate the spelling and grammar checker for your account

1. In Admin Center, click Objects and rules in the sidebar, then select Tickets > Settings.
2. Click Comment options for agents to expand it.
3. Select Turn on spelling and grammar check.

   

4. Click Save to save your settings.

   When activated, agents see suggestions for fixing spelling and grammar errors in their ticket replies. See Checking spelling and grammar in ticket conversations. Agents can also turn on or off the spelling and grammar checker for their own conversions.

Deactivating the spelling and grammar checker for your account

In certain cases, you might not want agents to use the spelling and grammar checker. For example, if you have apps or custom integrations that provide the same functionality.

To deactivate the spelling and grammer checker for your account

1. In Admin Center, click Objects and rules in the sidebar, then select Tickets > Settings.
2. Click Comment options for agents to expand it.
3. Deselect Turn on spelling and grammar check.

   

4. Click Save.

When the checker is deactivated, agents cannot use the spelling and grammar checker in ticket conversations.