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If you prefer not to share tickets with other accounts, you can opt out of all sharing invites or deactivate existing sharing agreements. Opting out means you won't receive any sharing invites, while deactivating an agreement stops ticket sharing and syncing with the other account. Both options give you control over how you manage ticket sharing.
You can share tickets from your Zendesk Support account with other Zendesk Support accounts by establishing sharing agreements. If you don't want to establish sharing agreements with any other accounts, you can set your account to automatically decline invites. Once established, sharing agreements can be cancelled at any time by either the sender or the receiver.
This article contains the following sections:
Opting out of all sharing invites
If you decide to not share tickets with any other account, you can choose to opt out of all sharing invites.
- In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Sharing. - In the Opt out of sharing section, select the Decline all sharing agreement invites.
- Click Save Tab.
With this option set, you will never be informed of a sharing invite.
Deactivating a sharing agreement
Sharing agreements can be deactivated by either the sender or the receiver at any time. Deactivated agreements can't be reactivated, but both accounts are free to invite the other to accept a new sharing agreement.
- In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Sharing.
- Locate the agreement you want to deactivate and then select View.
- Click Deactivate agreement.
Your agreement partner will be informed of the deactivation via email and this will also be reflected on their Ticket Sharing page. Deactivating an agreement means that no new tickets can be shared and that tickets that have already been shared will no longer be synced.