When an end user sends an audio response through a messaging channel, agents can listen to those responses using the audio player in the Agent Workspace conversation log.
The audio response is added to the conversation log as a regular comment with an audio player. After the audio response loads, agents can play it back using the audio player, or download the audio file to listen to outside of Agent Workspace.
To play back an audio response in Agent Workspace
- In the audio player, click the Play button (
), and click Pause as
needed. - Click the playback speed (
by default) to select a new speed for
the audio playback.
To download an audio response from Agent Workspace
- Click the Download icon (
) and select where you want to save
the audio file.