| Announced on | Rollout starts | Rollout ends |
| April 27, 2026 | May 11, 2026 | May 18, 2026 |
Going forward, integrating AI agents with Zendesk email is no longer a manual process. We’re automating this integration so that newly created email AI agents are automatically connected to the Zendesk email channel.
This announcement answers the following questions:
What’s changing?
Email AI agents created on or after May 11, 2026 are automatically connected to the Zendesk email channel. This means that:
- An email integration is automatically configured based on your Zendesk account’s subdomain.
- An email automation trigger is automatically created for your integration
- Available channels are limited to the brand you select when creating the AI agent.
- Connecting specific email addresses is done by managing the AI agent’s channels.
Why is Zendesk making this change?
AI agents are a native part of Zendesk and should have out-of-the-box setup. We’re simplifying this process to require the least amount of manual steps when setting up your AI agent.
What do I need to do?
No action is required from you. For email AI agents created on or after May 7, 2026, the email integration happens automatically. Afterward, you can manage the AI agent’s associated email addresses as needed.
For AI agents created before May 7, 2026 and already manually integrated with email, no functional changes are made to your current setup. Your email automation trigger will continue to function as it always has.
For email AI agents created before May 7, 2026 but not yet integrated with email, you can clone the AI agent, which will automate the email integration process.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk customer support.