In April 2026, Zendesk announced a new approach to rolling out enhancements to the Jira integration. Customers already on v2 should remain on v2 and will be supported by Zendesk for now.
This article outlines the resources available to v2 customers.
- Connecting your Jira instance to Zendesk
- Configuring the Jira app for Zendesk Support
- Setting up Zendesk ticket view for Jira
- Syncing Zendesk and Jira fields
- Synchronizing the status of Zendesk tickets with the status of linked issues in Jira
- Using the Jira integration for Zendesk
- Reporting on the number of Zendesk tickets linked to a Jira issue
- Configuring a Jira Cloud webhook for field syncing