| Announced on | Rollout starts | Rollout ends |
| June 1, 2026 | June 1, 2026 | June 12, 2026 |
We’re excited to announce the general availability of Box as a knowledge source. You can now connect Box to your Zendesk account to make the content available for help center search, generative search, AI agents, and Agent Workspace.
This announcement includes the following sections:
What is changing?
You can now connect Box as an external knowledge source to your Zendesk account to make the content available wherever external content is used. This expands the content sources available, enabling access to your existing Box content across your knowledge experiences.
Why is Zendesk making this change?
We’re making it easier to reuse existing knowledge from different sources your organization already uses and leverage it within Zendesk. So now, your advanced AI agents Essentials, search, and generative search can tap into your Box knowledge.
What do I need to do?
You must have the AI agents - Advanced add-on to create an advanced AI agent, but you can create a Box connection on any Zendesk Suite or Knowledge plan. For more information, see the following resources:
- Connecting Box as an external knowledge source
- About connecting external content to Zendesk for use across knowledge experiences
- Importing knowledge sources for an advanced AI agent
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.