| Announced on | Rollout starts | Rollout ends |
| July 22, 2026 | July 22, 2026 | July 28, 2026 |
We’re excited to announce the general availability of Freshdesk as a knowledge source. You can now connect Freshdesk to your Zendesk account to make the content available wherever external content is used.
This announcement includes the following sections:
What is changing?
You can now connect Freshdesk as an external knowledge source to your Zendesk account to make the content available wherever external content is used. This expands the content sources available, enabling access to your existing Freshdesk content across your knowledge experiences.
Why is Zendesk making this change?
We’re making it easier to reuse existing knowledge from different sources your organization already uses and leverage it within Zendesk. So now, your AI agents, search, and generative search can tap into your Freshdesk knowledge.
What do I need to do?
You can create a Freshdesk connection on any Zendesk Suite or Knowledge plan. For more information, see the following resources:
- Connecting external knowledge sources to your Zendesk account
- Importing knowledge sources for an advanced AI agent
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback.