Connecting external knowledge sources to your Zendesk account

You can view all available Knowledge connectors from the Connections page in Knowledge admin. As connectors are added to Knowledge, they will appear as cards on this page, each labeled with an icon and the name of the connector.

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Summary: ◀▼

You can connect up to 50 external knowledge sources to your account, making their content accessible across your knowledge experiences. This feature supports various connectors like Google Drive, SharePoint, and Confluence. Managing these connections requires admin access, and storage limits vary by plan. This helps you centralize and leverage external content for better support and knowledge management.

Note: The ability to connect external content to your Zendesk account is available for all plans. However, the storage limits for external data vary by plan. See Managing data storage in your Zendesk account.

You can connect external knowledge sources to your Zendesk account and make the content available wherever external content is used. You can configure up to 50 external content sources, which makes the related content available in all of these areas.

This article contains the following topics:

• Viewing all available Knowledge connectors
• Connecting external content using a knowledge connector

Related articles:

• About connecting external content to Zendesk for use across knowledge experiences
• Knowledge product limits for your help center

Viewing all available Knowledge connectors

You can view all available Knowledge connectors from the Connections page in Knowledge admin. As connectors are added to Knowledge, they will appear as cards on this page, each labeled with an icon and the name of the connector.

To view all available Knowledge connectors

1. In Knowledge admin, click Manage articles () in the sidebar.
2. Click External content > Connections.

   

3. Under the Available sources section, view the available Knowledge connectors.

   

Connecting external content using a knowledge connector

To create a connection with any of the available Knowledge connectors and make the related content available across your Knowledge experiences, see one of the following articles:

• Connecting Zendesk as an external knowledge source
• Connecting Google Drive as an external knowledge source
• Connecting Box as an external knowledge source
• Connecting SharePoint as an external knowledge source
• Connecting Notion as an external knowledge source
• Connecting Document360 as an external knowledge source
• Connecting Confluence as an external knowledge source
• Connecting Guru as an external knowledge source

When you connect external knowledge sources to Zendesk, you’ll see them listed as an external search source in Knowledge admin.

Note: You must be a Knowledge admin to set up and manage external content connections.