You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom of the article.
If you need to disable comments for multiple articles at once, see Updating knowledge base articles in bulk or use the Help center API (Update Article).
Tip: If you want to hide existing article comments, see Hiding article comments using
Curlybars.
To disable comments for an individual article
- Navigate to the article, then click Edit article in the top menu
bar.
- (For Guide Enterprise only) Click Article settings.
- Deselect Open for Comments in the article's sidebar.
- Click Save.
4 Comments
Is there a way to disable comments on all article for the whole help center?
Hi Eros -
It requires a minimal amount of code editing, but yes, you can disable comments for your entire Help Center. Here's how:
Hiding article comments with curly bars
Nicole Saunders - Just curious, is there a realistic way to disable ALL comments via a simple setting for HIPAA conscious customers? It seems silly that your reply was from 3 years ago and this still hasn't been baked into the interface by your product team.
Hi Jay-
There’s no setting to disable all comments, but you can bulk update your articles or remove the code of the article comments on your theme.
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