Viewing article events in History view (Guide Professional and Enterprise)

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16 Comments

  • Hans Latour
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    I don't see the "History" tab. (Yes, I'm admin). Not yet implemented in the Dutch version maybe?

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  • Ryan McGrew
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    Hey Hans!

    Thanks for the feedback! We've been rolling out slowly with the feature. I think if you check back today it should be live for your account.

    Thanks!

    1
  • Anton Maslov
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    Created a new test trial: after clicking "history" I'm getting infinitive redirect loop i the browser.

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  • Jake Bantz
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    Hi Anton,

    I'm going to get you into a ticket so we can troubleshoot this a bit further with you. I will see you there soon!

    0
  • Blakelee Mills
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    Is there a way to see what exactly changed in the article? For example, I see the "Body" was updated in an article. I would like to see what exactly was changed. Where can I find this? 

    5
  • Kristjan Rohtla
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    Also interested if there's a way to view what the actual change was. A side by side view of different versions and the differences between them would be especially excellent.

     

    Or something in the line of this: http://contropedia.net/images/Figure3.png 

    1
  • Vassilios Lourdas
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    Hello @Ryan,

    Is there a way to see what exactly has changed in an article? For example, I see the "Body" was updated in an article, but I would like to see what exactly has changed. Isn't that possible somehow? Otherwise we have missing information again :(

    Thanks a lot for your support,

    1
  • Ryan McGrew
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    Hey Vassilios,

    We are working on this right now. Currently the history will just show that the article body has changed and doesn't render the changes. We are working on an additional feature that will show this information that will work together with the new history view. We are currently working on this and determining a timeline to get to beta now but I don't have an exact timeframe just yet.

    Thanks!

    2
  • Rebecca McMurry
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    I have the tab for the history view but no history. I was a user long before Feb. 2017. 

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  • Ryan McGrew
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    Hi @Rebecca,

    I would recommend reaching out with our Customer Advocacy team via support@zendesk.com or via chat. We should be able to resolve this issue for your account. 

    Thanks!

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  • Chris Stock
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    Could someone tell me what the 'Out of date changes' filter should do? Is it meant to show articles where the source locale translation has been updated, but the translations haven't?

    Thank you!

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  • Jessie Schutz
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    Hi Chris!

    I'm not 100% sure on that, actually, so I'm going to see if I can find a Guide expert to help you out here. Stand by!

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  • Ryan McGrew
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    Hi @Chris,

    This will filter for events where someone flags a translation. The wording is not clear, I'll talk to the team about getting that updated.Thanks!

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  • Chris Stock
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    Got it. Thanks Ryan and Jessie.

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  • Mary Paez
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    Is it possible to add the Ticket number in the Create event on the article Details page next to the Created action?  This would be a great enhancement for our team.

    Agents are asking for a link back to the ticket from which the article is created.  This would easily solve the problem for them.

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  • Patrick Bosmans
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    Mary,

    At this time, those details are not passed to the events dataset for publication in the history.

    However, that is a very good feedback idea!  If you would, please think about posting in our Product Feedback forum, https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback.  We have a team that regularly goes through that section looking for popular ideas on how we can develop our platform.  The more votes on a post, the more likely our team will raise it to the appropriate dev/product team.

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