Analyzing your Knowledge Capture activity (Guide Professional and Enterprise) Follow

Comments

7 comments

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    Arnold Sanchez

    Will we have the ability to filter by group? The out of the box Zendesk dashboards are often rendered somewhat useless because they include all tickets, without the ability to filter on groups. Some of our tickets are not support tickets, but tasks (for example).

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    Yu Ng

    Looks like the metrics are recorded as soon as i hit the insert link button, shouldn't it be recorded after the agent submits the changes? what happens when an agent changes his/her mind and inserts a different KB?

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    Kris Scuteri

    As Arnold said previously, it would be great to have at least the filters offered on the other existing tabs.  Can we please make that happen?

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    Tara Dixon

    How do I track article views in KCA? They don't seem to be tracked in GA? 

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    Tara Dixon

    How do I track article views in KCA? They don't seem to be tracked in GA? 

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    Catherine Paulson

    ^ I was also wondering if there is a way to track article views?

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    Suzie Baunsgard

    I'd love to see a link to the actual tickets... that way I could go back and see if there were some opportunities to improve self service by looking at the tickets. Love that my team sending the articles out to help customers, but can't help wondering if we can do even better helping  them help themselves.

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