Creating and requesting articles in Knowledge

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13 Comments

  • Ailie McAleenan

    Is there a way to automatically show the publish/last updated date on the article without having to manually manage it?

    -1
  • Tetiana Gron
    Zendesk Product Manager

    Hi Ailie McAleenan,

    Could you please clarify your question? 

    0
  • Ailie McAleenan

    Sure thing. At the moment when we publish a Zendesk article, they don't have a timestamp on them, so the public doesn't know when it was last updated.

    I was wondering if there's a way to add a timestamp without having to manually add the date to each article.

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Ailie,
     
    Thank you for reaching out to Zendesk Support.
     
    In regards to your concern, the following feature to check when the article was last updated can be seen from the article itself. 
     

     
    If you're not seeing the following, it could be that your Help Center article page has been modified. Kindly check our article, How do I remove or modify the author, date, or timestamp on Help Center articles? for more information about this.
     
    Thank you and have a wonderful day ahead!
     
     
     
    Kind regards,
    0
  • Shriya Jain

    Hi, I am trying to attach attachment using the API -https://persistentsystems6956.zendesk.com/api/v2/help_center/articles/4518406759569/attachments

    and getting the below error -

    {
        "errors": {
            "file": [
                "cannot be blank"
            ],
            "base": [
                "A file must be provided"
            ]
        }
    }
     
    Could you please help me with the API for create article attachments 
    -1
  • Tipene Hughes
    Zendesk Developer Advocacy

    Hi Shriya Jain,

    Thanks for reaching out!

    Can you share the code of the POST request you're making to the article attachment API endpoint so I can look at this in a bit more detail. Just be sure to remove any sensitive information beforehand.

    Thanks!

    Tipene

    0
  • Sanobar Khwaja

    Is there a way to download the article from Guide as Word or PDF?

    0
  • Tipene Hughes
    Zendesk Developer Advocacy

    Hi Sanobar Khwaja,

    While it isn't currently possible to download articles from Guide as Word or PDF documents, here is a link to a feedback post where you can note your use case for visibility to our product teams, along with a couple of suggestions on ways you could potentially achieve this with 3rd party tools. 

    Guide Articles - export to PDF 

    I hope this helps!

    Tipene

    0
  • Breanne Brock

    Is it possible to create an article using a template from the Guide admin? Instead of creating the article (using a template) from an existing ticket?

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Breanne,

    I believe you can use the steps mentioned in this article for setting up article templates in your Guide theme: Adding multiple article, section, and category templates to your theme
     
    Let me know if that's not what you're looking for!
    0
  • Breanne Brock

    Hi Brett - it seems like that is what I needed. If only I knew how to code! :)

    0
  • Allison Sargent

    Question! Can we automatically assign these request tickets to someone on the team without the agent having to assign them to the Knowledge team? 

    Similar to the feedback process in the Knowledge app. Thanks!

    0
  • Tony
    Hi Allison,
    absolutely. It is definitely possible to assign these requests to a specific group. These are tickets where triggers can fire on them.
     
    For instance, every knowledge article requested, creates a ticket with a tag "knowledge_request_article". You can create a trigger where if a ticket is created and this tag exists, then assign it to a specific group as action.
     
    Have a nice day.
    0

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