Historical information in your Explore reports is synced from your Zendesk products on a schedule. Live information is synced in near-real time.
Historical reporting
The historical reporting refresh interval, how often the data is synced, is either daily or hourly, depending on which Suite or Explore plan you have.
- Daily: Explore data updates once a day at midnight in the timezone of the account.
- Hourly: Explore data updates one hour after the most recent update has finished. The update time is randomized within the hour, and in some cases might take two hours or more to complete. For an example, see this article.
| Plan | Refresh interval | |
|---|---|---|
| Suite | Suite Team | Daily |
| Suite Growth | Daily | |
| Suite Professional | Hourly | |
| Suite Enterprise | Hourly | |
| Suite Enterprise Plus | Hourly | |
| Any Support or Sell plan with Explore | Explore Lite | Daily |
| Explore Professional | Hourly | |
| Explore Enterprise | Hourly | |
Note: If there are no reports or dashboards accessed in
Explore for more than 30 days, the data refresh interval is automatically
changed to weekly. When at least one report or dashboard is accessed, the data
refresh interval is restored to normal. When a scheduled dashboard is sent, it counts
as a dashboard being accessed in Explore.
Live reporting
Explore’s prebuilt live dashboard and live data metrics refresh in near-real time (typically between 5–10 seconds). The actual refresh interval might be affected by other factors like network speed and ticket volume.