Inserting videos in articles Follow

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13 comments

  • Avatar
    Jack Chase

    Good afternoon,

    I have followed your instructions in this article (including enabling unsafe html), and I am able to see the videos displaying (and playing correctly) as I post my article from the agent's editing mode. However, after my article is posted, my article appears with only text (no video) from both the "Show in Help Center" button and the route my customers would take.

    Do you have any insight into solving this problem?

    Thank you!

  • Avatar
    Maxime Rainville

    @Jack

    Your video is being stripped out because of a security settings design to prevent cross site scripting.

    If you trust your editors not to put bad content on your portal, you can disable the setting under: Guide settings > Security.

    Make sure Display Unsafe Content is checked.

  • Avatar
    Jonathan Ho

    Hi there.

    I've just embedded a video and it's showing up in the article but there's no sound. Is there some separate setting to make sure that sound is included when doing this?

    Thanks

  • Avatar
    Nicole Relyea

    Hey Jonathan - 

    Apologies for the delayed response, but welcome to the Zendesk Community! 

    Which third-party service are you using for the video? 

  • Avatar
    Jonathan Ho

    Thanks Nicole. The video is hosted on YouTube.

  • Avatar
    Nicole Relyea

    ok. And it's safe for me to assume you're not having any audio issues with the version on YouTube?

  • Avatar
    Jonathan Ho

    That's correct. No issues with the original video, only the version that was embedded.

  • Avatar
    Nicole Relyea

    Check to see if there are any errors displaying in the web console when the video is playing and let us know if there are. 

    I'd also suggest removing it, saving the article, and then re-adding it back in, in case there is some kind of caching issue that's causing the problem. 

  • Avatar
    Jonathan Ho

    All working now as it should be, Nicole. I updated the links we were using. Thanks for the help :)

  • Avatar
    Nicole Relyea

    Glad to hear it, Jonathan! Let us know if anything else comes up. We're always here to help.

  • Avatar
    Keith

    Thanks, I have my videos showing on my article, but they are not centred, they show on the left. I have selected the video and set the alignment to centre
    , but they stay on the left. Any suggestions?

  • Avatar
    Jessie Schutz

    Hey Keith!

    I did some testing on this in my own instance but didn't have any luck getting the video centered. The only solution I can think of is to increase the size of the video itself (ie: height and width at 100%) so that it takes up more screen real estate. It may also be possible to make modifications to the embed code itself, but I don't know for certain.

  • Avatar
    Maria Andersen

    If  make a vimeo or youtube video that anyone with the link can see, but is not available in the video platform search, will that work when embedded in Zendesk guides?

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