Inserting videos in articles Follow



  • Avatar
    Jack Chase

    Good afternoon,

    I have followed your instructions in this article (including enabling unsafe html), and I am able to see the videos displaying (and playing correctly) as I post my article from the agent's editing mode. However, after my article is posted, my article appears with only text (no video) from both the "Show in Help Center" button and the route my customers would take.

    Do you have any insight into solving this problem?

    Thank you!

  • Avatar
    Maxime Rainville


    Your video is being stripped out because of a security settings design to prevent cross site scripting.

    If you trust your editors not to put bad content on your portal, you can disable the setting under: Guide settings > Security.

    Make sure Display Unsafe Content is checked.

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