Delays in receiving an email with the downloadable data export file

Question

I have requested CSV file but haven't received the download link via email yet. What do I need to do to get the file?

Answer

If you haven't received the data export zip file containing the data report(s) via email, you can download the file by going to Admin icon () > Manage > Reports, clicking the Export tab and then latest. If your account does not currently have the Reports feature enabled under the Manage section of the admin panel, please contact Zendesk customer support to enable this feature.