How do I enable exports?

Question

How can I enable exports?

Answer

To protect the data in your Zendesk exports are not automatically enabled. To have this feature enabled, the account owner must contact Zendesk Customer Support to activate it.

For more information see the article: Exporting data to a JSON, CSV, or XML file.

Note: The ability to export data to a JSON, CSV, or XML file is limited to admins and agents with export permissions in their custom role. You can also restrict the export function to admins with a specific email domain.