Zendesk Talk number availability and pricing

Zendesk Talk helps you support customers anywhere in the world with affordable phone numbers and per-minute pricing.

To use Talk, you need to purchase a Talk number from us (or in some cases you can use your existing number) and pay to use the service.

Figuring out your usage costs can get a little tricky, but that's because it's tailored to your needs. Calling French Guinea from your browser? You’ll pay a different rate than someone forwarding calls to a mobile phone in London. To help you, we’ve built handy calculators to make it easy to break down costs, and to find out if a Talk number is available in your country.

Some countries have special requirements you must fulfill in order to purchase a phone number. For more information, see Zendesk Talk and Zendesk Text number address requirements.

Inbound calls

Talk supports inbound calls from over 70 countries globally. Agents can accept calls in two ways:

• Receive calls in their web browser for a flat rate globally
• Forward calls to their phone, subject to local rates per country

If a number is shown as BETA, this means our voice provider, Twilio is currently testing it. To add these numbers, sign up for the beta program.

My Talk number is in

United States

 

My agent answers calls using a

browser phone

 

My account is billed in

USD GBP EURO

 

in

United States

 

 Phone numbers

 

$1

per month

 Inbound calls

 

$0.016

per minute^1,2

 Voicemail

 

$0.013

per minute²

Voicemail transcription

 

$0.05

per minute³

¹The per-minute price for inbound calls includes optional call recording which is priced at $0.003 per minute.

²Prices for inbound calls from mobile and international numbers might differ.

³Only English language transcriptions of voicemails are available.

Numbers from Taiwan and Venezuela cannot receive calls; they can only make outbound calls.

*Some numbers have regulatory restrictions. Please contact us to help you get one of these numbers provisioned.

Outbound calls

Call costs are subject to outbound rates for the country called by the agent. If agents connect outbound calls to their phones, calls are subject to local rates per country.

Outbound prices from mobile devices might differ from those shown below. Calls to China will be charged for at a minimum connection charge of 2 minutes.

I call a customer using the

browser phone

 

from

United States

 

I call customers in

United States

 

My account is billed in

USD GBP EURO

 

Outbound call rates

 

Save money with package discounts

If you pay for Zendesk by invoice, you can get package discounts for Talk credit. Check out the discounts below, then Contact our sales team for help.

 

 

My Zendesk account is billed in

USD GBP EURO

Price	Total Voice Credits	Savings
$1,000	$1,031	$31 (3%)
$2,500	$2,632	$132 (5%)
$5,000	$5,556	$556 (10%)
$20,000	$23,529	$3,529 (15%)
$50,000	$62,500	$12,500 (20%)

Bring your existing number with you

In many countries, we can help you move or "port" your existing phone number to Zendesk Talk. Bear in mind that this process might take a little time, so factor that into your plans. To get started, read Porting numbers into Zendesk Talk.

Alternatively, you can forward calls to your existing support number into Talk. You'll still need to set up a Talk number, then work with your existing phone provider to forward your calls to your Zendesk Talk number instead. Make sure to check with your existing provider about passing the inbound caller ID to your Zendesk Talk number. For more information, see Adding Zendesk Talk numbers.

Need more information?

If you've got more questions about Zendesk Talk and Text numbers, address requirements, and billing, see Zendesk Talk and Zendesk Text number FAQs.