Zendesk Talk helps you support customers anywhere in the world with affordable phone numbers, and per-minute pricing.
To use Talk, you need to purchase a Talk number from us (or in some cases you can use your existing number), and pay to use the service.
Figuring out your usage costs can get a little tricky, but that's because it's tailored to your needs. Calling French Guinea from your browser? You’ll pay a different rate than someone forwarding calls to a mobile phone in London. To help you, we’ve built handy calculators to make it easy to break down costs, and to find out if a Talk number is available in your country.
Inbound calls
Talk supports inbound calls from over 70 countries globally. Agents can accept calls in two ways:
- Receive calls in their web browser for a flat rate globally
- Forward calls to their phone, subject to local rates per country
If a number is shown as BETA, this means our voice provider, Twilio is currently testing it. To add these numbers, sign up for the beta program.
1The per-minute price for inbound calls includes optional call recording which is priced at $0.003 per minute.
2Prices for inbound calls from mobile and international numbers might differ.
3Only English language transcriptions of voicemails are available.
Numbers from Taiwan and Venezuela cannot receive calls; they can only make outbound calls.
*Some numbers have regulatory restrictions. Please contact us to help you get one of these numbers provisioned.
Outbound calls
Call costs are subject to outbound rates for the country called by the agent. If agents connect outbound calls to their phones, calls are subject to local rates per country.
Outbound prices from mobile devices might differ from those shown below.
Outbound call rates
Save money with package discounts
| Price | Total Voice Credits | Savings |
|---|---|---|
| $1,000 | $1,031 | $31 (3%) |
| $2,500 | $2,632 | $132 (5%) |
| $5,000 | $5,556 | $556 (10%) |
| $20,000 | $23,529 | $3,529 (15%) |
| $50,000 | $62,500 | $12,500 (20%) |
Bring your existing number with you
In many countries, we can help you move or "port" your existing phone number to Zendesk Talk. Bear in mind that this process might take a little time, so factor that into your plans. To get started, read Porting numbers into Zendesk Talk.
Alternatively, you can forward calls to your existing support number into Talk. You'll still need to set up a Talk number, then work with your existing phone provider to forward your calls to your Zendesk Talk number instead. Make sure to check with your existing provider about passing the inbound caller ID to your Zendesk Talk number. For more information, see Adding Zendesk Talk numbers.
Need more information?
If you've got more questions about Zendesk Talk and Text numbers, address requirements, and billing, see Zendesk Talk and Zendesk Text number FAQs.
15 Comments
Hi Nora,
Thanks for sharing this list. For the countries in Beta when can we expect those to be available? Specifically I'm interested in the Philippines and then Malaysia.
Thanks!
Hey Aadit -
Apologies for the delayed response. I've been tracking down the answer for you; should have one for you soon!
Hi Aadit,
You can sign up for the beta numbers here, right now :)
Thanks, Caroline!
Would really be interested in a Toll-Free number for Singapore please!
"Numbers from Taiwan and Venezuela cannot receive calls; they can only make outbound calls."
What is the point of providing "toll-free" number which can only make outbound calls?
In which case a customer service agent will make outbound calls through a toll-free number to reach customers?
Hi Clement!
There are a couple factors in play here. The biggest one is that our phone numbers are provided by our friends over at Twilio, and so we're restricted by what they have available. The other is that the Taiwan and Venezuela toll-free numbers are in beta, and those are the only number types we currently have available for those two countries. So it's very possible that this will change at some point (although I don't know when). I hope that helps!
Hi Nora!
Do you have any plans to add numbers in Russia?
Hi Maria,
Russian numbers aren't currently available with our provider Twilio so we're unable to provide them. Apologies for this.
Thanks, Caroline
Any idea if you'll add numbers for India?
Hi Jay,
We've South Korea numbers available in the list above. India is still in Preview with Twilio which means we're unable to support those numbers at this time. As soon as they move to a more solid state we can look at making India available in our list.
Thanks, Caroline
If I'm reading this correctly - for toll-free numbers, it says domestic calls only. Does this mean that customers can only call from domestic? We would only be able to receive inbound calls from customers when they are in Canada? What happens when customers are travelling?
Hi Kelly!
Thanks for reaching out!
That's correct - toll free numbers can only receive domestic calls. However, so long as the number of the customer in question has the same domestic/country code as the toll free number, then regardless of where in the world the call comes from, the number matches. The one exception to that rule is that the US can receive calls from not just American but Canadian numbers.
That information and more on Talk number availability can be found in the following article:
https://support.zendesk.com/hc/en-us/articles/115007405487
I hope that helps! Reach back out if there's anything else we can help with!
Thanks for your response Joe. This seems odd to me that it's this limited. Perhaps I can use an example to better understand the experience:
1) Kelly from Canada calls the toll-free-number from Canada - no problem.
2) Kelly from Canada calls the toll-free-number from US with her Canadian phone - no problem.
3) Kelly from Canada borrows a US phone (from a hotel, store, friend) and calls the toll-free-number from US - problem? Would not be able to connect? What happens?
Hey Kelly,
Thanks so much for replying back on this!
I have to apologize for my last comment, as what I said was inaccurate!
I did a little further digging and found out that the domestic disclaimers pertain to price breakdowns and not functionality limitations. In other words, you can call the toll free number from a country code that is not domestic and the call will go through just fine!
Please accept my apology on this one - I was wrong! Hopefully the updated answer helps :)
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