Zendesk Talk number availability and pricing

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15 Comments

  • Aadit bimbhet

    Hi Nora,

     

    Thanks for sharing this list. For the countries in Beta when can we expect those to be available? Specifically I'm interested in the Philippines and then Malaysia.

     

    Thanks!

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  • Nicole - Community Manager

    Hey Aadit - 

    Apologies for the delayed response. I've been tracking down the answer for you; should have one for you soon!

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  • Caroline Kello

    Hi Aadit,

    You can sign up for the beta numbers here, right now :)

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  • Nicole - Community Manager

    Thanks, Caroline!

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  • Patrick Harland-Lee

    Would really be interested in a Toll-Free number for Singapore please!

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  • Clement Tang

    "Numbers from Taiwan and Venezuela cannot receive calls; they can only make outbound calls."

    What is the point of providing "toll-free" number which can only make outbound calls?

    In which case a customer service agent will make outbound calls through a toll-free number to reach customers?

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  • Jessie - Community Manager

    Hi Clement!

    There are a couple factors in play here. The biggest one is that our phone numbers are provided by our friends over at Twilio, and so we're restricted by what they have available. The other is that the Taiwan and Venezuela toll-free numbers are in beta, and those are the only number types we currently have available for those two countries. So it's very possible that this will change at some point (although I don't know when). I hope that helps!

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  • Maria Leybenzon

    Hi Nora!

    Do you have any plans to add numbers in Russia?

     

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  • Caroline Kello

    Hi Maria,

    Russian numbers aren't currently available with our provider Twilio so we're unable to provide them. Apologies for this. 

    Thanks, Caroline

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  • Jay Kershner

    Any idea if you'll add numbers for  India?

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  • Caroline Kello

    Hi Jay,

    We've South Korea numbers available in the list above. India is still in Preview with Twilio which means we're unable to support those numbers at this time. As soon as they move to a more solid state we can look at making India available in our list. 

    Thanks, Caroline

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  • Kelly Ngo

    If I'm reading this correctly - for toll-free numbers, it says domestic calls only. Does this mean that customers can only call from domestic? We would only be able to receive inbound calls from customers when they are in Canada? What happens when customers are travelling?

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  • Joe Beaudoin

    Hi Kelly!

    Thanks for reaching out!

    That's correct - toll free numbers can only receive domestic calls. However, so long as the number of the customer in question has the same domestic/country code as the toll free number, then regardless of where in the world the call comes from, the number matches. The one exception to that rule is that the US can receive calls from not just American but Canadian numbers.

    That information and more on Talk number availability can be found in the following article:

    https://support.zendesk.com/hc/en-us/articles/115007405487

    I hope that helps! Reach back out if there's anything else we can help with!

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  • Kelly Ngo

    Thanks for your response Joe. This seems odd to me that it's this limited. Perhaps I can use an example to better understand the experience:

    1) Kelly from Canada calls the toll-free-number from Canada - no problem.

    2) Kelly from Canada calls the toll-free-number from US with her Canadian phone - no problem.

    3) Kelly from Canada borrows a US phone (from a hotel, store, friend) and calls the toll-free-number from US - problem? Would not be able to connect? What happens?

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  • Joe Beaudoin

    Hey Kelly,

    Thanks so much for replying back on this!

    I have to apologize for my last comment, as what I said was inaccurate!

    I did a little further digging and found out that the domestic disclaimers pertain to price breakdowns and not functionality limitations. In other words, you can call the toll free number from a country code that is not domestic and the call will go through just fine!

    Please accept my apology on this one - I was wrong! Hopefully the updated answer helps :)

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