Managing ticket fields Follow



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    Tikisha Dowden

    If a ticket field is removed, will this affect historical data where the deleted field was used on a ticket?

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    Nicole Relyea

    Hey Tikisha - 

    The following article answers your question and provides some additional helpful info: 

    Best practices for altering your custom ticket fields

    Basically, it won't impact historic data, but it will no longer show on the ticket. Once a ticket is closed, the data will always be in the API. 

    I hope that helps - let us know if you have any further questions!

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    Diastowo Faryduana

    Is it possible to restore a removed/deleted ticket field?

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    Nicole Relyea

    Hi Diastowo - 

    Unfortunately there is not. Once it's been deleted, you would need to re-create it. 

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