Guidelines for reviewing suspended tickets

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1 Comments

  • Sergio Anarte
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    Hi guys,

    I can imagine i'm not the first one asking this...

    If I sent a public comment to an address which replies me from a no-reply address, their answer goes to suspended because of a "Automated response mail,out of office" reason.

    the thing is that message (the one from the no-reply) contains an internal reference (like a tracking code, different for every mail I send to them) which is very important for me, in order to be able to follow up with the problem.

    Do I have any alternative different than going to suspended tickets? I don't want to recover tons of emails  constantly?

    Thank you very much

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