Best practices: Training Answer Bot to find the right articles more easily Follow


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    Matt Petersen

    I would like to learn more about how the "Improve" option in the agent interface works. In my testing it doesn't seem to have any effect on the articles that Answer Bot suggests - even after marking an article as off-topic for a particular question, Answer Bot will suggest the same article again after re-submitting that question. 

    Does an article have to be marked as off-topic a certain number of times for Answer Bot to stop suggesting it for similar requests? Or is there a more effective way of "teaching" Answer Bot not to suggest these articles (aside from manually limiting results via labels and triggers)?

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