Creating articles with the Knowledge Capture app (Guide Professional) Follow

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3 comments

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    Niclas Kårlin

    From what I have seen, this part of the KC app misses the ability of copying the info from the ticket, as the "Ticket to Help Center" has. Or am I missing something?

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    Sandra Quental

    I'm with Niclas here. This "Create knowledge" button just opens a copy of a saved template, but it does not transfer the content of the ticket there. Is it up to the user to copy and paste the info? I was expecting something more automatic.

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    Jennifer Rowe

    Hi Niclas and Sandra,

    You are right--the Create knowledge button enables you select a template created by your team. Then you have to manually add the content into the ticket.

    Sorry it's not more automatic at this point, like the Ticket to Help Center app is.

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