You can use the standard theme that comes with Guide for your Help Center or you can customize the standard theme or create your own theme.
- Standard theme is the Copenhagen theme that comes with Guide. It's a theme designed for best practices and mobile responsiveness (see Using the standard Copenhagen theme in Help Center). You can update the Copenhagen theme using branding and advanced settings in the Settings panel but you cannot edit the code to customize the theme. Otherwise, it will no longer be considered a standard theme.
When you use the standard Copenhagen theme for your Help Center, it is supported by Zendesk and automatically updated when new theme features are released.
Note: Before November, 2016, Help Center contained five standard themes. If you are using one of these legacy themes, you can continue to do so, but you will not receive theme updates. If you switch your theme, you will not be able to switch back to the legacy theme. - Custom theme (Guide Professional and Enterprise) is a theme that you modified by editing the page templates, CSS, or JavaScript. Or, it is any theme that you developed from scratch. These themes are saved as custom themes.
When you create a custom theme, you take ownership of the theme. Custom themes are not supported by Zendesk and are not automatically updated when new theme features are released. You will continue to receive Guide features that are not theme-dependant, but you will not receive updates to your theme, as any update would overwrite your customizations. You can manually add new theming features. To stay informed about new theme features and to get instructions for adding them, subscribe to Zendesk announcements.
7 Comments
Typo: "advaced settings"
Thanks for sharing Antonio!
I'll pass this to the appropriate team to make sure we get this corrected.
Cheers!
Hi, thanks for pointing this out! The typo is now fixed.
How do you go about adding new features to your custom theme?
I am using the Nest theme as a template but there are elements like comments on articles i cannot seem to implement as they are not possible to access?
Hi Bonne,
I'm not familiar with that particular custom theme, but did a quick search and it seems there is an open issue about this on their github - maybe you opened it?
They are suggesting you check to make sure the Open for comments checkbox is checked for the articles you have this issue with.
How do you get the standard custom theme added back into your help center if you chose to modify the existing code?
Hello Tracy,
So you want to revert the theme and code back to the fully original 'Copenhagen' theme?
In the Guide admin area, click the eye-icon on the left, then Add new theme on the right.
Then you can add the default Copenhagen theme again:
With kind regards,
Sebastiaan
Sparkly ⭐
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