Are outgoing emails in Zendesk encrypted to end-users?  Follow



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    @zendeskSupport - has this answered changed since the new EU laws (GDPR) have been implemented? 

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    Helle Buhl

    I would also like to learn more about this.


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    Nicole - Community Manager

    Hi Nedula and Helle - 

    You can visit our EU Data Protection site to learn about all of the changes and compliance related features and functionality. If you have questions that are unanswered by that site, please email them to for further assistance. 

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    Helle Buhl

    A direct link to the articles about email encryption would have been nice. It is almost impossible to find anything on that site. I can't find where I can search on that site. And sending an email to legal demands that you have a lot of patience.


    Maybe I just don't understand the EU data protection site. 

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    Ryan W (Edited )

    I've updated the wording to be more clear. 

    More information, from Dyn:

    In short -- They are likely encrypted if the receiving/sending servers are supporting TLS.


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