Are outgoing emails in Zendesk encrypted to end-users?  Follow

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8 comments

  • Avatar
    Nedula

    @zendeskSupport - has this answered changed since the new EU laws (GDPR) have been implemented? 

  • Avatar
    Helle Buhl

    I would also like to learn more about this.

     

  • Avatar
    Nicole - Community Manager

    Hi Nedula and Helle - 

    You can visit our EU Data Protection site to learn about all of the changes and compliance related features and functionality. If you have questions that are unanswered by that site, please email them to privacy@zendesk.com for further assistance. 

  • Avatar
    Helle Buhl

    A direct link to the articles about email encryption would have been nice. It is almost impossible to find anything on that site. I can't find where I can search on that site. And sending an email to legal demands that you have a lot of patience.

     

    Maybe I just don't understand the EU data protection site. 

  • Avatar
    Ryan W (Edited )

    I've updated the wording to be more clear. 

    More information, from Dyn: https://dyn.com/blog/opportunistic-tls-for-email-security/

    In short -- They are likely encrypted if the receiving/sending servers are supporting TLS.

     

  • Avatar
    Helle Buhl

    Thanks Ryan W

  • Avatar
    Helle Buhl

    Just to be clear. What about incoming mails?

     

    If the customer's server is supporting TLS and the customer is sending an email to our Zendesk  is this mail then encrypted with TLS ?

    As I understand- then both servers are supporting TLS

  • Avatar
    Alexander Popa

    Hi Helle!

    That is correct for incoming emails as well. The emails are encrypted via TLS, as described here.

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