Guide product limits for Help Center

This article details the maximum product limits in Guide.

Most of the limits in this article apply to functionality in Guide Professional and Enterprise or in Guide Enterprise only, with a few exceptions. The plan type is specified if it's not applicable to all plans.

This article contains the following sections:

• Knowledge base limits
• Search limits
• Management permissions and user segment limits (Guide Professional and Enterprise)
• Theme limits (Guide Professional and Enterprise)
• Why are there limits?

Knowledge base limits

The following table shows the maximum limits related to knowledge base functionality in Guide.

Item	Maximum
Total number of articles, excluding archived and translations	40,000
Total number of articles in a single section	5,000
Total number of comments per article	1,000
Total number labels used for search on an article (Guide Professional and Enterprise)	200
Total number of @mentions in an article	15
Total number of @mentions in a comment	15
Article attachment size	20 MB
Total number of categories	100
Total number of sections in a single category	100
Total number of section levels (Guide Enterprise)	5
Total number of sections in a single section (Guide Enterprise)	20

Search limits

The following table shows the maximum limits related to Help Center search.

Item	Maximum
Native search queries	300 characters or 50 terms
Instant search queries	300 characters or 100 terms

Management permissions and user segment limits (Guide Professional and Enterprise)

The following table shows the maximum limits related to user segment functionality in the Help Center.

Note: These limits also apply if you have Guide Lite with Gather Professional.

Item	Maximum
Total number of management permissions groups	200
Total number of user segments	200
Total number of ALL tags referenced in a user segment	50
Total number of ANY tags referenced in a user segment	50
Total number of groups referenced in a user segment	50
Total number of organizations referenced in a user segment	50

See Creating user segments for more information about user segments and tags.

Theme limits (Guide Professional and Enterprise)

The following table shows the maximum limits for themes and assets in the Help Center.

Item	Maximum
Total number of themes	10
Individual theme size	30MB
Total theme assets size	25MB
Individual theme asset size	5MB
Individual theme asset name	50 characters
Individual theme template size	300KB
Individual theme style.css size	300KB
Individual theme script.js size	300KB
Total number of settings in manifest.json	100
Total number of options in a list type setting	20

About migrated themes and limits

On November 14, 2017 we introduced a new theming experience in Guide. When you migrate from the previous theming experience, some new restrictions will be applied to your themes. During the migration process, we suspend some file type and file size limitations to allow you to move your theme and assets to the new theming experience where they will be easier to work with.

For example, if you have a number of PDFs or other files that are no longer supported in theme assets, you will be able to migrate your theme. From there you can export that theme to retrieve all of these files easily. However, you won’t be able to duplicate or re-import that theme until the unsupported files are removed from the theme.

Why are there limits?

Theme limits are enforced for a few different reasons:

• For security purposes it’s important to vet the types of files that customers are allowed to upload so that we don’t receive malicious files.
• To prevent misuse or abuse vectors, it's important to limit the total size of files.
• For performance reasons, it’s important to serve, save, import and export files quickly for customers.