AI translations for articles is an AI-powered feature that lets you quickly create article translations from within the article editor. If your help center is configured to support multiple languages, you can use the AI translation tool to quickly and easily populate an article with translated content. AI translations for articles supports all languages currently supported by Guide.
For example, you can create an article using American English as the default language, then use the translation panel to add a French translation. Instead of manually adding content that you translated into French, you can use the AI translation tool to have generative AI do the translating for you. When the translation is complete, the translated content automatically appears in the translated article editor, where you can verify it before publishing.
Prerequisites
AI translations for articles is part of the Advanced AI enhance writing feature and is turned on by default when you have the Advanced AI add-on. To learn how to turn this feature on and off, see Turning on the enhance writing generative AI feature.
Translating article content
AI translations for articles uses generative AI to provide article translations. You can use the AI translation tool within the article editor to translate default language content into any language supported by your help center.
- In your help center or Guide Admin, create a new article or edit an existing article.
- In the article editor, click the Translation panel icon (
) on the collapsible panel.
- Click the Add language icon (+) to add a new language.
- Select a language for the translation you want to add from the list, then
click Add.
This list displays all languages that you've enabled across all brands in your account. If you do not see a list of languages, then you first need to enable languages for your help center (see Configuring your help center to support multiple languages).
- Click the Translate button on the article title bar.
The system uses AI to generate a translated version of the original text. - Review the translated content, then click Add translation to add the translated content to the article and return to the article editor.
- (Optional) Click the Preview button in the article editor to preview the translation in Preview mode.
- Click Save.
- When you're ready to publish your article, click the drop-down arrow on the Save button, then select Publish.
Retranslating an AI-generated translation
You can use the AI translation tool within the article editor to retranslate content that's already been translated.
- In your help center, navigate to the article you want to retranslate, then click Edit article in the top menu bar.
- Click the Translation panel icon (
) on the collapsible panel.
- In the Translations panel, select the language that you want to retranslate.
- Click the Enhance writing icon (
) in the article editor toolbar, then select Translate.
The system uses AI to generate a translated version of the original text.
- Review the translated content, then click Replace translation to replace the article translation and return to the article editor.
- Review the translated content in the article editor or click the Preview button to preview the translation in Preview mode.
- Click Save.
- When you're ready to publish your article, click the drop-down arrow on the Save button, then select Publish.
1 comment
이지훈(maclaude)
I believe this feature offers key advantages over Google Translate:
However, to enhance its utility, I suggest the following improvements:
It would be beneficial if translations for all selected languages were generated automatically. Ideally, all languages enabled in the Help Center settings should be translated by default, saved as drafts, allowing agents to review before publishing. Manually selecting translations each time reduces efficiency, making it similar to Google Translate.
A major drawback of Google Translate is its inability to use a custom glossary. Since Zendesk AI translation is natively integrated, it should recognize Help Center use cases, generate a glossary automatically, and apply it during translation. It should also correctly translate company and product names through custom glossary settings.
Currently, this feature is in the EAP stage with basic functionality. Implementing these enhancements could shift the perception from "Oh, this exists in addition to Google Translate?" to "Oh, this is much better than Google Translate!"
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