Adding or removing ticket links in emails

Have more questions? Submit a request

4 Comments

  • Joe
    Comment actions Permalink

    I have added links as described, but they appear as plain text in our email notifications.

    0
  • Jessie Schutz
    Comment actions Permalink

    Hi Joe!

    Can you provide a screenshot of how you have everything set up? That'll help us figure out what's going on.

    0
  • Daniel Bechtel
    Comment actions Permalink

    You need to add a # in front of it -->    #{{ticket.id}}

    0
  • Brett - Community Manager
    Comment actions Permalink

    Thanks for sharing Daniel!

    0

Please sign in to leave a comment.

Powered by Zendesk