Changing your ticket ID starting number

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  • Chris

    Can we add a Prefix or Suffix to the numbers?

  • Catherine Michalak
    Community Moderator

    Even though I have deleted all tickets in my account, I cannot reset the number back to 1. Any advice?

  • Nicole S.
    Zendesk Community Team

    Hi Catherine - 

    That is expected behavior - re-setting the number on tickets that existed before - even deleted ones - breaks certain things in the system, so it is hard-coded not to let you reset your ticket number lower than the existing number of tickets. 

  • Catherine Michalak
    Community Moderator

    Thanks Nicole,

    This last sentence by the article author is what confused me:

    If you delete a set of tickets, then change the ticket ID counter to lower than a deleted ticket ID, new tickets could be created using the deleted tickets' IDs.

    But I figured it wouldn't go lower after trying to use a lower number than the number of tickets created in the tool.

    Thanks for confirming!

  • Enrique G. Albamonte

    Hi Chris,

    Unfortunately It doesn't seem to be possible to either add a prefix or sufix within that ID field. 


  • Mathew Luby

    This is a simple thing for me. Maybe there should be the ability to include none numeric digits to the ticket numbers 

    ie, xyz-12345

  • Omair Ahmed

    I think I found a bug here :) .. 


    When I enter any lower number, it ideally should throw an error message that anything below XYX is not allowed. Please enter XX or greater, but it's just simply going ahead and saving the settings, although reverting back the ticket counter back to what it was. 



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