Explore recipe: Resolved conversations rated as Good satisfaction today

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2 Comments

  • Allison Ramsey-Henry

    How would the time filter based on "Ticket requestor updated" show me the recent satisfaction ratings?

    We are trying to replicate a stock dashboard report in Insights that my manager used to see recent satisfaction ratings. I can't figure out how to show only recently provided feedback. Will this filter do that? 

     

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  • Chris Stock
    Community Moderator

    Hi Allison Ramsey-Henry, if you use the 'Ticket requester updated' attribute your query could include tickets with updates other than the satisfaction rating (e.g. customer has posted a comment since rating the ticket).

    You might be able to achieve what you want using the 'Ticket Updates' dataset by filtering on 'Changes - Field Name' with the value 'satisfaction_score'.

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