Open vs. pending and on-hold tickets and why you should care Follow



  • Avatar
    Larissa Postolan

    Do we have the ability to add a manual field option to this list?

    for example: Duplicate (or closed as duplicate)

  • Avatar
    Nicole - Community Manager

    Hi Larissa - 

    I see that this is your first post - Welcome to the Zendesk Community! I encourage you to head over to the Welcome Thread in The Lounge to introduce yourself.

    To answer your question, the ticket statuses are not customizable. There are a few workarounds, though none that change the status from the user side. Let me know if you'd like links to where other users have described how they handle it. 

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