Providing agents with more information using the Iframe and Text apps

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13 Comments

  • Ed Ball

    We have an internal KB setup as a brand in zendesk. Why can we not load that as an iframe page? We get a blank page and nothing else. There is no shield and I have tried all browsers and they all show the same blank page. This did work previously in a sandbox environment.

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  • Clemens

    It doesn't work. No URL is loading.

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  • Jessie Schutz
    Zendesk team member

    Hi Ed!

    We disabled the ability to embed Zendesk into iframes due to security considerations. You can read more about that decision here: Embedding Zendesk into an iframe to be disabled.

    I'm not sure why it would work in your Sandbox, though..I'll need to do some research on that. I'll let you know what I find out!

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  • Jessie Schutz
    Zendesk team member

    Hey Clemens! Which URL are you trying to access?

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  • Carsten Falborg
    Community Moderator

    Hi

    Is it possible to add parameters to the URL through custom fields placeholders?

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  • Pablo

    Hi Carsten,

    If you are talking about the text app, please see previous comments on this comments thread. Custom fields are not available with this app (you will see a screenshot with the list of placeholders that can be used)

    If you are talking about the iframe app, I am not sure what scenario you have in mind so my guess is that you are talking about the text app. Please let me know if it's not the case.

    Thanks !

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  • Jesper Faurby

    It is not working and no shield is coming up. I'm trying to load: https://filecamp.com/support/

    Any ideas?

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Jesper,

    The reason this error is displaying is because the website that you're attempting to iFrame has an HTTP header (X-Frame-options) set to SAMEORIGIN for all server responses.

    If you wanted to add a website to the Iframe app, but that web page has theHTTP header set to SAMEORIGIN, you would need to ask the server provide if they could amend the X-Frame-options from their side.

    You can check if the URL of a web page can be added against the iFrame app using this tool.

    Hope the above information helps!

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  • Allison S

    Hi all, 

     

    Do you know if I could use the iFrame app to display our status page? (status.io?) we do not have Atlassian.....But I also was thinking to use iFrame to embed our decision flow (Zingree is the app we use) in our troubleshooting articles. 

    Just wondering if this would work? 

    Thanks!

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  • Brett - Community Manager
    Zendesk Community Team

    Hi Allison,

    I've not tried embedding the status.io page into the iFrame apps but I definitely think it's worth trying out. However, this would only iFrame your status page in the Support interface. As for showing the Zingtree decision flow, it may be possible to set this up but would require a great deal of custom code from your developers. The iFrame app in the marketplace is specifically for Support so you won't be able to iFrame your decision tree using that app.

    Let me know if you have additional questions for me.

    Cheers!

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  • Craig Willis

    We are using the iFrame app and I'm able to successfully link to Google Sheets files, however when I attempt to link to a Google Drive folder with the same permissions I get an error.

    Any idea why this would be?

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  • Sushant Awalekar
    Community Moderator

    Hello Craig,

    This is outside of zendesk question, I would encourage you to post this in googledrive community as I see there are some active threads around it.

    I am aware the if the linked sheet is in edit mode it won't work in an iframe but if it's in preview mode, I should work(if that's the use-case then try replacing the edit with preview )


    Hope this helps!!


    Sushant





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  • Craig Willis

    Thanks for your input, I appreciate that this is not directly linked to Zendesk and could be a Google problem, however, someone using this app may have stumbled into this issue before.

    FYI - The issue is not with the sheet, it displays fine, the issue is when attempting to link to a Google Drive Folder.

     

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