Using dynamic content to translate your ticket fields (Professional and Enterprise)

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19 Comments

  • Mike Tamosaitis

    If I want to have a drop-down where an item in that drop-down shows in English but not in another language is there a way to make this happen? 

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  • Tod

    Hey Mike!

    I took a look at your account and I see that you don't currently have dynamic content set up.



    So, as it is at this moment, it won't use any other language, other than English.  If that is the case, then you're all set!

     

    However, if I missed something, can you give me some more detail on what you're trying to do? That'll help me better answer your question.

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  • Mike Tamosaitis

    Tod I have almost 4 pages of Dynamic content setup. So I'm not sure where your looking at but link is https://actiontec.zendesk.com

    mainly in the submit a request page. 

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  • Albert Aguilar

    is there a way to translate the words in a drop down?

    1
  • Robert Dellazizzo

    I have enable dynamic content (english / French) and it works fine in the web form. However the title of my custom field doesn't change on the web widget.

    Is it possible to use dynamic content on the web widget? If it isn't, how would I manually set the right language for the custom fields on the widget?

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  • Brett Bowser
    Zendesk Community Team

    Hi Robert,

    Dynamic Content is not available within the web-widget, however, you can have the web widget display in a different locale using custom code. I'd recommend taking a look at the following article for additional information: Advanced customization of the Web Widget

    Hope this helps!

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  • Matthias

    That article was very helpful, thanks!

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  • Nicole S.
    Zendesk Community Team

    Glad you found it helpful, Matthias!

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  • Aswin Kannan

    Can we use dynamic content for drop-down choices?

    1
  • Devan - Community Manager
    Zendesk Community Team

    Hello Aswin,

    You should be able to utilize Dynamic content for things like filtering by status. Aside from that though I'm don't believe so. I've gone ahead and linked an article that goes into further detail on this topic.

    Providing multiple language support with dynamic content (Professional and Enterprise) 

    Best regards,

    Devan

    1
  • Raul Delgado

    I have enable dynamic content (English / Spanish)

    but I still can't see the correct translation on the request/new form.

    What can I do?

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  • Kay
    Community Moderator

    Hi Raul

     

    Did you add {{dc.ticket_field_-_phone_number}} to the labels of the ticket fields (Settings > Manage > Ticket Fields) like so?

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  • Raul Delgado

    Yes Kay

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  • Kay
    Community Moderator

    I think it happens because you are logged in as an agent when you view the form in the Help Center.
    The screenshots of the agent UI shows your user locale is English. Could you check the form in an incognito browser window?

    If it still doesn't work, would you mind sharing the Help Center URL? I'd be happy to take a look.

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  • Raul Delgado

    I can see the same output in Incognito, I'll really appreciate if you could take a look into this.

    https://talasupport.zendesk.com/

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  • Kay
    Community Moderator

    It looks like the ES language is not activated in your Guide.
    Could you check this page in your Guide, and see if it is activated there?

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  • Raul Delgado

    Spanish is there...

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  • Kay
    Community Moderator

    Aha! Now I see. There is a difference in the languages in your Help Center and the languages in Zendesk Support.

    The language in your Dynamic Content is Spanish - es.
    The language in your Help Center is Spanish (Mexico) - es-mx

    Try adding es-mx to your Dynamic Content.
    If that's not possible follow this step from the article.

    1
  • Raul Delgado

    That was it, thanks a lot Kay

    0

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