Enabling auto-assign for agents on ticket solve Follow

Comments

4 comments

  • Avatar
    Xiaolei

    If it's solved by an automatisation, who will be assigned?

  • Avatar
    Nicole Relyea (Edited )

    Hey Xiaolei - 

     

    Business rules can solve tickets without assigning it to anyone, so in the case that an automation solves the ticket, it will simply get solved without being assigned. 

  • Avatar
    Ramon Martínez

    Hi,

    Is there any option to auto assign tickets when agents are in guided mode (basically assign when opening a ticket).

    Best,

     

     

  • Avatar
    Nicole Relyea

     

    Hey Ramon - 

    There is a default trigger that will auto-assign to the first responding agent, but they do have to take an action in the ticket - simply opening it will not trigger auto-assignment. 

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