Enabling auto-assign for agents on ticket solve Follow



  • Avatar

    If it's solved by an automatisation, who will be assigned?

  • Avatar
    Nicole - Community Manager (Edited )

    Hey Xiaolei - 


    Business rules can solve tickets without assigning it to anyone, so in the case that an automation solves the ticket, it will simply get solved without being assigned. 

  • Avatar
    Ramon Martínez


    Is there any option to auto assign tickets when agents are in guided mode (basically assign when opening a ticket).




  • Avatar
    Nicole - Community Manager


    Hey Ramon - 

    There is a default trigger that will auto-assign to the first responding agent, but they do have to take an action in the ticket - simply opening it will not trigger auto-assignment. 

Please sign in to leave a comment.

Powered by Zendesk