Enabling auto-assign for agents on ticket solve Follow

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You can enable tickets to be auto-assigned to the solving agent.

When this setting is enabled, and an agent solves a ticket that is not currently assigned, the ticket will be auto-assigned to that agent.

To enable auto-assign on ticket solve
  1. Click the Admin icon () in the sidebar, then select Settings > Tickets.
  2. In the Assignment section, select Auto-assign tickets upon solve.

  3. Click Save tab.
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