This article contains a reference list for all of our best practices documentation.
Workflows
Agents
- Best practices for creating contextual workspaces
- Best practices for removing agents
- Best practices for deleting groups
Security
Business rules
NPS best practices
2 Comments
Hi Jennifer/ Zendesk team.
The link Using automations to create service level targets leads to a "You're not authorized to access this page" for logged in users, and a login page for users not logged in. Either way, link's broken.
Thanks :)
Oops, thanks for letting us know, Ashley!
That article was archived because it was for an old version of our SLAs feature. We don't have a replacement article, so I removed the link! Thanks again.
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