Adding a custom favicon to your Zendesk Follow

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4 comments

  • Avatar
    Liene Vērzemnieks

    Hi there! We updated our favicon recently-ish (within the past six months), but it's had a persistent blurry border. Today I tried with a larger image (96x96), and then a medium-sized one (32x32), but each one is reduced to something that's quite blurry when viewed in a browser.

    What can we do to get a nice crisp favicon for ourselves?

  • Avatar
    Jessie Schutz

    Hi Liene!

    I'm inclined to think that this is related to the quality of the original image, but I'm going to see if one of our moderators can confirm this.

  • Avatar
    Carsten Falborg

    Hi Liene

    I am inclined to think Jessie might be right. Do you have a high resolution SVG or PNG of the icon you can send me? I can try and make a non-blurry version for you... Send it to me at carsten(a)helphouse.io

  • Avatar
    Fernando Duarte

    This has to do with the quality and sharpness of the original .ico file

    Mine is very sharp and I am using a 256x256 icon with transparent background

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