Installing and using the Sidebar Search app

Have more questions? Submit a request

15 Comments

  • Jessie Schutz
    Comment actions Permalink

    Hey James!

    If you check out step 4 above under To install Sidebar Search App, it indicates that you can specify the custom field ID if you want results from a certain custom field to be returned. Once you get that set up, you should start getting the Model Number field in your results.

    Hope that helps!

    0
  • Jessie Schutz
    Comment actions Permalink

    No problem! 

    0
  • Dan Ross
    Comment actions Permalink

    It appears that this app is no longer able to search comments. In the screenshot in your article, it shows that comment-searching is possible. (below)

    Here's what it looks like in our Zendesk. How do we enable comment searching?


     

    Thanks!

    Dan

    0
  • Dan Ross
    Comment actions Permalink

    Also, it appears that selecting 'All Brands' in the advanced search will result in no results being returned. Specifying a single brand works as expected.

    0
  • Michael Sheetz
    Comment actions Permalink

    Hi Dan,

    Thanks for reaching out to Zendesk Support.

    Comments are still searchable, it's just that the wording changed. Comments on tickets are searchable by selecting the "Tickets" field and comments on Help Center articles are searchable by selecting the "Articles" field.

    If you have additional questions, can you tell me exactly how you want to use the Sidebar Search?

    0
  • Dan Ross
    Comment actions Permalink

    Hi Michael,

    Thanks for the update - you may want to update your article's documentation to reflect the change :)

    For example, if I open the advanced search, specify a created date range and assignee and a search string, I get no results with the 'All Brands' option selected.

    I do get results if I instead specify a single one of our brands. I'd have expected the results from the specific brand to be included in the 'All Brands' filter, along with any other results from other brands.

     

    0
  • Megan Howell
    Comment actions Permalink

    Hey Dan, 

     

    I agree that the documentation here should be changed, and I will send a note over to the team to see what can be done :)

    As far as your note about the brands search - this is a known issue that we are looking into, but thank you for bringing it to our attention - it is much appreciated! Hopefully a fix will be implemented soon!

    0
  • Pierugo
    Comment actions Permalink

    Hi,

    I have added a user custom field ID to the app configuration but unfortunately it won't find anything when I search by that field.

    I also get JavaScript errors even before launching the search.

    Help please!

    0
  • Jessie Schutz
    Comment actions Permalink

    Hey Pierugo!

    I believe that this app will only search ticket fields, not user fields. I'm willing to bet that's the issue.

    0
  • Pierugo
    Comment actions Permalink

    Thanks Jessie.I thought too that was the case, I am not sure why I get that error though.

    0
  • Jessie Schutz
    Comment actions Permalink

    Hi Pierugo!

    Do you get that error when you search ticket fields? 

    0
  • Pierugo
    Comment actions Permalink

    Hi,

    I get the JavaScripts errors even before doing a search.

    0
  • Jessie Schutz
    Comment actions Permalink

    Hey Pierugo,

    Have you tried uninstalling/reinstalling the app? If you can post a screenshot of the app set-up that would be helpful too.

    0
  • Benjamin
    Comment actions Permalink

    Hi,

     

    Is it possible to integrate external Knowledgebase and or Community search in the sidebar?

    0
  • Jessie Schutz
    Comment actions Permalink

    Hey Benjamin!

    You can't do that with the app in this article, but we do have an app called Answer Suggestion that does this!

    0

Please sign in to leave a comment.

Powered by Zendesk