Installing and using the Sidebar Search app Follow

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13 comments

  • Avatar
    Jessie Schutz

    Hey James!

    If you check out step 4 above under To install Sidebar Search App, it indicates that you can specify the custom field ID if you want results from a certain custom field to be returned. Once you get that set up, you should start getting the Model Number field in your results.

    Hope that helps!

  • Avatar
    Jessie Schutz

    No problem! 

  • Avatar
    Dan Ross

    It appears that this app is no longer able to search comments. In the screenshot in your article, it shows that comment-searching is possible. (below)

    Here's what it looks like in our Zendesk. How do we enable comment searching?


     

    Thanks!

    Dan

  • Avatar
    Dan Ross

    Also, it appears that selecting 'All Brands' in the advanced search will result in no results being returned. Specifying a single brand works as expected.

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    Michael Sheetz

    Hi Dan,

    Thanks for reaching out to Zendesk Support.

    Comments are still searchable, it's just that the wording changed. Comments on tickets are searchable by selecting the "Tickets" field and comments on Help Center articles are searchable by selecting the "Articles" field.

    If you have additional questions, can you tell me exactly how you want to use the Sidebar Search?

  • Avatar
    Dan Ross

    Hi Michael,

    Thanks for the update - you may want to update your article's documentation to reflect the change :)

    For example, if I open the advanced search, specify a created date range and assignee and a search string, I get no results with the 'All Brands' option selected.

    I do get results if I instead specify a single one of our brands. I'd have expected the results from the specific brand to be included in the 'All Brands' filter, along with any other results from other brands.

     

  • Avatar
    Megan Howell

    Hey Dan, 

     

    I agree that the documentation here should be changed, and I will send a note over to the team to see what can be done :)

    As far as your note about the brands search - this is a known issue that we are looking into, but thank you for bringing it to our attention - it is much appreciated! Hopefully a fix will be implemented soon!

  • Avatar
    Pierugo

    Hi,

    I have added a user custom field ID to the app configuration but unfortunately it won't find anything when I search by that field.

    I also get JavaScript errors even before launching the search.

    Help please!

  • Avatar
    Jessie Schutz

    Hey Pierugo!

    I believe that this app will only search ticket fields, not user fields. I'm willing to bet that's the issue.

  • Avatar
    Pierugo

    Thanks Jessie.I thought too that was the case, I am not sure why I get that error though.

  • Avatar
    Jessie Schutz

    Hi Pierugo!

    Do you get that error when you search ticket fields? 

  • Avatar
    Pierugo

    Hi,

    I get the JavaScripts errors even before doing a search.

  • Avatar
    Jessie Schutz

    Hey Pierugo,

    Have you tried uninstalling/reinstalling the app? If you can post a screenshot of the app set-up that would be helpful too.

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