Setting the password security level (Professional and Enterprise) Follow

Comments

9 comments

  • Avatar
    Todd Pauley

    What are the timeouts when using Single Sign On with ADFS?

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    Anna Everson

    @Todd - When using SSO, sessions will expire after 8 hours.

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    Todd Pauley

    Perfect. Thanks Anna.

  • Avatar
    Chris Fawley

    After the 90 day expiration, can the end-user re-activate their own account or does an agent need to be involved? I want to increase security from low to high, but do not want to increase our ticket volume. Thanks.

  • Avatar
    Anna Everson

    @Chris - When a user's password expires, they will be notified when they next try to log in, then they will be forced to set a new one. No agent involvement needed!

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    Chris Fawley

    Perfect. Thanks!!

  • Avatar
    Bradley W

    Will Light Agent's also receive the same expiration notifications?

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    Jessie - Community Manager

    Hi Bradley!

    This notification will go out to any user who has an expired password.

  • Avatar
    David Williams

    Hello

    The wording in the 'your password is about to expire' email to agents appears to be out of date so how do we update this please?

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