Best practices: Measuring and optimizing your self-service channels Follow

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2 comments

  • Avatar
    Federico Olmus

    Hey guys!

    I'd like to know how to create a dashboard to compare page views to tickets created, as you guys suggest.

    Thanks in advance,

     

    Federico.

  • Avatar
    Keith @ Zendesk

    Hey Federico,

    If what you mean by page views is maybe Google Analytics and tracking those pages views within your Zendesk reporting, that isn't a feature that is currently available within Zendesk.  You'd want to contact GoodData directly to see if they would be able to assist you with creating something.

    Let us know if you have any other questions or requests.

    It is a pretty fantastic idea though.  Feel free to add this in our Feedback Forum:

    https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback

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