Organizing and managing your macros

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39 Comments

  • Christopher Rehn

    Can we manage macros in bulk? I have some 30 odd macros belonging to a group that I want to make available for another group as well as rename them. Doing this one by one is painstaking.

    2
  • Conza

    ^^^ I came here to ask / promote the same thing. Emphatically needed. 

    0
  • Nicole S.
    Zendesk Community Team

    Hi Christopher and Conza,

    Unfortunately, no. There is not currently any functionality around bulk management of macros. You're welcome to create a new conversation in the Product Feedback topic to get this idea in front of our Product Managers.

    0
  • Conza

    Done - https://support.zendesk.com/hc/en-us/community/posts/360004331267-Bulk-Macro-Managment (for anyone interested in being able to bulk update macros). Please up vote.

     

    0
  • Nicole S.
    Zendesk Community Team

    Thanks for sharing the link back, too, Conza.

    0
  • Andrei Kamarouski

    Hi all, 

    I am happy to let you know that Pythia now provides you advanced Macros Usage Reporting inside Zendesk. More details on the Advanced Macros by Pythia app https://www.zendesk.com/apps/support/advanced-macros-by-pythia/

    0
  • Dennis Day

    I went through a bunch of my macros and sorted some into groups/categories.  I found a bug though when you have one of the categorized macros in your top macros.  The category name appears to be css styled as a "block" element instead of "inline".  This moves the little eyeball around making the macros jump around and harder to click the one you want to click.  In the picture below, you can see the category is Kits.  I have a short video showing this issue but can't attach it.

     

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Dennis,

    I'm going to bring this into a ticket to see if we can replicate this issue on our end.

    Thanks for bringing this to our attention!

    0
  • GHW

    New feature request macro suggestion based on ticket tags. Please upvote this feature if you find it useful. https://support.zendesk.com/hc/en-us/community/posts/360052615213-Macro-Suggestion-by-Tag

    0

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