Formatting text with Markdown

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126 Comments

  • Edgar Comper
    Zendesk Customer Advocate

    Hi Stacy,

    When you enable the Markdown option under Admin > Settings > Tickets, you must enable the 'Include plain text fallback' option to prevent your existing macros from being messy. (learn more here https://support.zendesk.com/hc/en-us/articles/115001236988-Creating-macros-for-tickets#topic_o1b_myd_yy).

    Unfortunately, there is no way to bulk enable this option. This must be done manually.

    Edgar | Technical Support Engineer | EMEA

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  • Nick Vincent-Maloney

    Where is strike-through?

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  • Brett Bowser
    Zendesk Community Team

    Hey Nick,

    Great question!

    I did some testing on my end and it doesn't look like strike-through is supported when using markdown which explains why it's not documented here.

    Let us know if you have any other questions.

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  • Nick Vincent-Maloney

    Confirming it's not there is the first thing I did. I'm asking where it is, because it's silly it's not there. I never understand why companies choose to not implement certain things. I suppose there might be a good reason (though I' dubious about this), but sheesh...

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  • Umut Talazgil

    Hi, I want add an image like this but 2 links at same time. I will click to image, and i will go two link at same time. Is it possible? How can I do it?

    ![Optional alternative text if image doesn't load](http://www.sampleurl.com/logo.png)
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  • Amie B

    Hi Umat,

    What you're trying to do isn't currently possible with Markdown in Zendesk. 

    Best,

    Amie

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