Formatting text with Markdown

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  • Edgar Comper
    Zendesk Customer Advocate

    Hi Stacy,

    When you enable the Markdown option under Admin > Settings > Tickets, you must enable the 'Include plain text fallback' option to prevent your existing macros from being messy. (learn more here

    Unfortunately, there is no way to bulk enable this option. This must be done manually.

    Edgar | Technical Support Engineer | EMEA

  • Nick Vincent-Maloney

    Where is strike-through?

  • Brett Bowser
    Zendesk Community Team

    Hey Nick,

    Great question!

    I did some testing on my end and it doesn't look like strike-through is supported when using markdown which explains why it's not documented here.

    Let us know if you have any other questions.

  • Nick Vincent-Maloney

    Confirming it's not there is the first thing I did. I'm asking where it is, because it's silly it's not there. I never understand why companies choose to not implement certain things. I suppose there might be a good reason (though I' dubious about this), but sheesh...

  • Umut Talazgil

    Hi, I want add an image like this but 2 links at same time. I will click to image, and i will go two link at same time. Is it possible? How can I do it?

    ![Optional alternative text if image doesn't load](
  • Amie B

    Hi Umat,

    What you're trying to do isn't currently possible with Markdown in Zendesk. 




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