Formatting text with Markdown

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  • Nicole - Community Manager

    Hey Adrian -

    To clarify, we're trying to determine where within the Zendesk suite of products you're looking to paste into - the functionality can differ a bit depending on where you are. Are you trying to paste the text you've copied into a ticket in Support or into a knowledge base article in Guide? Or somewhere else?

  • Adrian Walls

    Hi Nicole, sorry I had thought you meant what was the source I was trying to paste from. It's into the ticket reply section with the Support product I'm pasting text and would like to be able to clear the formatting. 

  • Nicole - Community Manager

    Thanks for the clarification!

    Did you try Jessie's "paste & match style" trick? I just tested it out and that worked for me.

  • Jay Czajkowski

    Is it possible to go in a 3rd level or more in a nested list? I've tried adding 4 spaces before the asterisk, with no luck.

  • Brett - Community Manager

    Hey Jay,

    You should be able to add a 3rd level by adding 4 additional spaces for each level. So for level 2 you would use 4 spaces before the asterisk. For level 3 you would use 8 spaces before the asterisk and so on.

    Hope this helps!


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