Formatting text with Markdown

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108 Comments

  • Nicole - Community Manager

    Hey Adrian -

    To clarify, we're trying to determine where within the Zendesk suite of products you're looking to paste into - the functionality can differ a bit depending on where you are. Are you trying to paste the text you've copied into a ticket in Support or into a knowledge base article in Guide? Or somewhere else?

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  • Adrian Walls

    Hi Nicole, sorry I had thought you meant what was the source I was trying to paste from. It's into the ticket reply section with the Support product I'm pasting text and would like to be able to clear the formatting. 

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  • Nicole - Community Manager

    Thanks for the clarification!

    Did you try Jessie's "paste & match style" trick? I just tested it out and that worked for me.

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  • Jay Czajkowski

    Is it possible to go in a 3rd level or more in a nested list? I've tried adding 4 spaces before the asterisk, with no luck.

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  • Brett - Community Manager

    Hey Jay,

    You should be able to add a 3rd level by adding 4 additional spaces for each level. So for level 2 you would use 4 spaces before the asterisk. For level 3 you would use 8 spaces before the asterisk and so on.

    Hope this helps!

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  • David Jarosch

    Is there a chance to activate this feature to end-users?

    Cheers,

    David

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  • Nicole - Community Manager

    Hi David,

    There are not currently plans to enable markdown for end-users, but you can add your voice and vote to the product feedback discussion on this request if you wish.

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  • Ann Gilligan

    Hi Guys

    I'm having an unusual issue with a macro. I'm using numbers and bullets but when the macro is applied, instead of 1. 2. appearing, I'm seeing 1. 1 and the stars are not converting to bullet points.

    The strange thing is when my colleague applies the macro the numbering looks ok but the bullets are not displaying. Also if I manually use 1. 2. 3. and the stars to create bullets it works fine as do other macros that contain this formatting.

    I've tried creating the macro again from scratch but still, I'm seeing issues. I've also tried zendesk in an incognito tab but the issue is the same.

    Any ideas what the issue might be here?

    Thanks

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  • Brett - Community Manager

    Hi Ann,

    I'm going to create a ticket on your behalf and pass over to our Customer Advocacy team. We'll most likely need to take a look at the macros you've set up and do some testing to see if we can replicate on our end.

    You'll receive a follow-up email stating your ticket has been created so feel free to reply back to that email with any examples you have available.

    Cheers!

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  • Anil Prz

    Hi guys,

    Can you anyone tell me how to change the width or size of the image while adding image to ticket? 

    I am able to add image as inline by

    ` [alternate_name](http_image_url_here) `

     

    But I am not able to use markdown for adding a size for image.

    A quick google search for markdown with image size landed me into here but it didn't work.

    `https://stackoverflow.com/questions/14675913/changing-image-size-in-markdown`

    The Syntax i found was 

    ` [alternate_name](http_image_url_here =200x200) `

     

    Thank you,

    Anil

     

     

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  • Andrew Mills

    Nope, as far as I know, markdown resizing was never supported in Zendesk. Of course switching to rich text works with easy resizing.

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  • Anil Prz

    ok thanks. I guess rich text is the solution, which is html formatting right. 

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  • Andrew Mills

    Hello Anil, the rich text option is Zendesk's new text editor, I wouldn't exactly call it HTML, you can't edit in HTML in it. However it gives a much fuller writing and formatting experience

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  • Anil Prz

    Oh, got it the rich text editor in the ticket while editing it. I can see how the image can see resized in this editor, that's cool.

    The question i have here is, I am using zendesk api ( PHP) to create tickets, and I am having problem with resizing images in the body of the ticket when inlining them. Had there been any solution for this?

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  • Andrew Mills

    Hello Anil, thanks for clarifying.
    I would have thought that HTML into the API would be okay, but that's not my area of expertise. It's also quite off topic for this thread, you'd get on better starting a new post outlining the situation and what you've tried.
    Sorry, I'm not experienced in API so can't help as much as I would like.

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  • Anil Prz

    All good, thank you Andrew.

    I wrote here because I found the topic was about "Formatting text with Markdown" which may be helpful for APIs as well. 

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  • Andrew Mills

    No probs, I understood markdown was for the plain text editor.

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  • Pascal Turmel

    Could someome please summarize me the good reasons to use MarkDown over the Rich Text Editor. I am trying to make a decision to switch from 5 years of using Markdown to the Rich Text Editor and want to understand if there is any risk(s) with the switch on current open tickets or exisitng macros etc.. Thanks

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