Viewing customer satisfaction score and ratings (Professional and Enterprise)

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33 Comments

  • Brett - Community Manager
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    Thanks for jumping in Jordan!

    Marrit I've also attached a link to our Insights Recipes Reference which lists a few satisfaction reports and how to created them.

    Cheers!

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  • Siobhán J.
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    It seems unfortunate that we should have to create a report in order for non-admins to see data that is already set up. It would be great if custom roles could have access to this dashboard as well.

    Our use case is that we have team leads that are responsible for a group of agents, and are actively involved in coaching/training. Satisfaction rating data is imperative to them being able to do their job, but giving them Admin roles would not be appropriate.

    Thanks for reading!

    1
  • Brett - Community Manager
    Comment actions Permalink

    Thanks for sharing Siobhán!

    I would also recommend copying this comment over to the Satisfaction Dashboard access for Custom Roles feedback post along with the use case you provided to help provide visibility.

    Appreciate you taking the time again :)

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