If you have Zendesk Chat and Zendesk Support, and have enabled Zendesk Guide on your account, you can allow your end users to initiate chat sessions with agents through your Help Center.
Zendesk Chat is displayed in your Help Center through the Web Widget. You must first enable Chat in the Web Widget, then add it to the Help Center.
To include Chat in your Help Center
- Click the Admin icon () in the sidebar and then navigate to Channels > Widget.
- Click the Chat toggle to enable Chat.
- Click the Setup tab, then click the Add to Help Center toggle.
- Click Save.
The following links provide more information on other aspects of configuring Chat, and working with the Web Widget: