Enabling chat for your Help Center

Through your Help Center, signed-in end-users can initiate chat sessions with agents.

Note: You must have Zendesk Chat to enable chat for your Help Center.

When enabled, the chat option is displayed in the Help Center when an agent is available:

Clicking the chat option opens a chat window:

If no agent is available, the chat option is replaced by the option to leave a message.

To enable chat

1. In Guide, click the Settings () icon in the sidebar.
2. Under Integrations, select Chat.
3. Add the chat option to pages of the Help Center.

   You add the option by inserting the chat component in an HTML template. See the following steps.

To add a chat component in a Help Center template

1. In Guide, click the Customize design () icon in the sidebar.
2. Click Edit Theme and select a template from the menu.
3. Enter the chat component, {{chat}}, in a template's HTML. See Customizing the HTML for more information.

   Insert the component in each template that you want to display the chat option, or in the Footer template to display it on all pages. Also, if "Chat about my ticket" is enabled, chat will appear on the new request page and when viewing an existing request.

4. Click Save at the top of the sidebar to save your change.
5. When you're ready to deploy the change, click Publish changes at the top of the sidebar.

Note: The chat option is only visible in Preview mode if you are previewing as an end-user. For more information, see Providing live chat support with Zendesk Chat.